Delivery time is determined by two main factors: handling time (1-3 business days) and shipping time (approximately 7-13 business days in the US and Canada, 9-18 business days in the rest of the world).

We process and ship all orders Monday through Friday (excluding holidays). Once your order ships, you will receive a shipping confirmation email with tracking information.

Once the item ships, we will send tracking information to the email address associated with your order.

Or you can easily track your order from our website https://www.mactano.com/pages/order-tracking

If you have not received tracking information for your order and it has been more than 5 business days, please contact us at mactanoservice@gmail.com.

The best way to contact us is to email mactanoservice@gmail.com with details on how we can help.

Please provide your order number or email us at the email associated with your account so we can help as soon as possible!

Our friendly customer service team will usually reply within 24-48 hours.

Please email us at mactanoservice@gmail.com with the subject DAMAGED along with your order number and a photo of the broken product and we will help you.